Invia Customer360 is the most powerful Telecom Expense Management platform in the market. It is proven and guaranteed to dramatically reduce costs of account management, service management and support, and billing disputes and support for a telecom operator.
telecom expense management LIMITED COVERAGE OF BILLING AND REPORTING
Invia customer360 THE MOST COMPREHENSIVE AND COMPLETE EXPENSE MANAGEMENT PLATFORM - A SUPER TEM
Control and manage all expenses through an intuitive single pane executive dashboard
Automated cost center wise and individual user wise telecom expense reporting and analysis
Get actionable recommendations to mitigate the risks from vulnerabilities
Real time visibility of all expenses and alerts for pre-defined events to prevent bill shock
In-depth analysis after gaining network access to assess the potential damage an attacker could cause
Single portal to integrate billing and expense management across multiple service providers
Customer 360 helps an organization manage and keep track of their large fleet of digital assets – smartphones, tablets, laptops and mobile broadband devices. This includes end-to-end device lifecycle management from procurement to disposal, employee asset allocation and registration, management of network plans and billing etc. Customer360 manages device compliance across the customers fleet and helps improve governance and security by easily identifying any non-standard devices accessing the network.
Control and manage all digital assets through an intuitive single pane executive dashboard
Automated device inventory registration and tracking of moves, adds and changes (MAC) of digital assets
Easily define and split billing for corporate and personal use in personal devices of employees in a BYOD environment
Trend analysis and detailed reporting for asset lifecycle cost and trade-in milestones
Mapping of IMSI and IMEI number of all corporate devices and sim cards and tracking and reporting of any sim swap activity
Customers get real-time alerts for defined events like international roaming or any type of usage (such as roaming data) occurring or reaching a pre-set level, thus minimizing billing queries.
Customer360 eases inherent billing complexity by automatically validating each bill against contracts thus improving billing accuracy and reducing bill disputes.
Customer360 enables segregation of the telco expenses by cost centre. The organization can get expenditure reports and trends drilled down by cost centre level or even individual user level.
Customer360 provides a seamless mechanism to onboard the telcos and all 3rd party service providers in a single portal, and provide consolidated reports, analysis and invoices for the services, thus streamlining customer operations.
Employees working in a BYOX environment can easily separate the corporate and personal data and calls using the employee experience mobile app. This streamlines reporting and cost management for the organization.
Customer360 creates an asset register, mapping IMSI and IMEI info thus creating device-to-sim matching. In case of sim swapping on devices automated alerts are generated. This helps to improve governance, compliance and data security for the organization.
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Traditional expense management |
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| Sell only through telecom operator | ||
| Deep integration with telecom operator | ||
| Wgite-label for telecom operator | ||
| Multi-product interlock with operator offerings | ||
| Exclusivity-time based, country and product |
Customer360 allows highly customizable reports allowing enterprises to analyze expense data by telco service, by cost center or even by individual users.
Customer360 enables enterprises to set up real-time alerts for various pre-defined events including international calls, roaming, data usage exceeding certain levels etc. .
Enterprises get real time visibility of pre-bill usage and alerts for pre-defined events at cost center or individual user level and this helps prevent bill shock at end of the month
Customer360 has an integrated dashboard where the usage and expenses across multiple telcos and service providers can be viewed in a single portal.
Customer360 automatically checks and validates all telco bills against the contract signed with the telco and flags any discrepancy and deviation in the expected billing .
Customer360 tracks end-to-end device lifecycle from procurement to disposal and provides trend analysis and detailed reporting of asset lifecycle costs and trade-in milestones .
The automatic asset register of Customer360 enables device inventory registration and automatic tracking of moves, adds and changes (MAC) of digital assets of the organization .
The employee experience mobile app allows a user to easily segregate the personal and official calls and data usage thus streamlining reporting and cost management in BYOD environment.
The automatic asset register of Customer360 maps sim cards with mobile devices and generates automatic alerts if sim is swapped and unauthorized devices are trying to access the network.
The single pane executive dashboard, the automatic tracking of assets, bill validation, cost center wise reporting, customizable reports and analysis etc. improve the operational efficiency and reduce administrative costs billing .